As we pass six months of living in the pandemic, we want to take a deeper look at the human element and effects of COVID-19. How are people feeling? How have day-to-day logistics changed? How has the emotional and psychological weight of the pandemic played out? And, critically, what can we do about these newfound realities to support our family, friends and customers?
Our latest report helps answer these questions. And we’ve also designed a series of worksheets to help you and your team start a dialogue and identify tangible strategies to better support your customers as we move past the six-month mark.
Give it a read, talk to your working teams and share your learnings with us – let’s continue to carve out a path forward together in these changing and challenging times.
September 29, 2020 | Culture, Research