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Getting Covered.

The health care landscape in the US is ever-changing and health care coverage is now available for more people than ever before. With the Affordable Care Act recently increasing and expanding Medicaid eligibility limits, we set out to understand the experience for newly-eligible Medicaid recipients as they are first enrolling and within the first few months of being on their plan—with the goal of making this a more seamless process for all.

We have traveled to the East and West Coast and around the Midwest to speak with 36 consumers who have recently enrolled in Medicaid. While each state’s process is different and each consumer has faced unique challenges in their first 90 days with the program—from experiencing glitches in state marketplace websites, to not knowing where to go to understand the specifics of their coverage—these consumers are relieved to know they are covered should a health emergency arise.

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